Within our Competence Management service, selected professionals don’t just join a project, or position – they become valued members of the SWICON team. Our colleagues are our top priority: we offer personalized support, dedicated attention, and a true professional community – because no one is just a number here. This people-first approach has earned us multiple HR awards. Join us and be part of an inspiring, future-driven, and recognized team!
Introduction
SwiconGroup is one of the leading members of the IT arena for almost a decade, since 2017 present also in Romania. Our wide range of services and highly trained professionals give us the opportunity to shape our solutions to fully meet the ideas and wishes of our clients. We are proud to have leading banks, insurance and telecommunication companies, as well as large FMCG corporations and SSCs amongst our highly prestigious partners.
Tasks
Responsibilities:
· Coordinates invoicing activities e2e at account level (from fleet tracking to implementation, actual invoicing, and potential dispute resolution);
· Works with customer to enable invoicing (follow-up on any missing information);
· Manage disputes on invoicing, ensuring correct and timely resolution;
· Resolve customer escalated issues and internal issues and proactively follow-up on high complexity topics for resolution;
· Ensure delivering to business expectations based on the signed SOW;
· Facilitate customers reviews and ad hoc calls;
· Collaborates with Pursuit during solution design to understand service deliverable and requirements to provide single operational opinion and operational risk handling;
· Monitors related fleet activities (change orders, early terminations) across multiple operating towers for documents creation and system implementation.
Key deliverables/accountabilities:
· Ensures on time invoice release;
· Support closure of disputes within 90 days;
· Fleet tracking that ensures correct invoice backup report and customer invoices;
· Ensure customer satisfaction on activities in scope.
Expectations
Requirements:
· 2-3 years of experience in the industry, Channel environment, Consumer and / or Commercial;
· Languages: English C1 and French minimum B2;
· Has good understanding of the operational process, can easily translate a task into R&R and appoint proper teams for resolution;
· Customer facing abilities, including strong organization and communication;
· Good understanding on financials (revenue tracking, missing billing management and write off resolution);
· Bachelor's degree in business, communication and/or IT.
Advantages
SAP System
Employer's offer
Employer's offer:
· Up to 7000 RON net including language bonus;
· Meal tickets: 35 RON/working day;
· Medical subscription;
· Hybrid work: 2-3 days in the office.
Tags