Within our Competence Management service, selected professionals don’t just join a project, or position – they become valued members of the SWICON team. Our colleagues are our top priority: we offer personalized support, dedicated attention, and a true professional community – because no one is just a number here. This people-first approach has earned us multiple HR awards. Join us and be part of an inspiring, future-driven, and recognized team!
Introduction
SwiconGroup is one of the leading members of the IT arena for almost a decade, since 2017 also present in Romania. Our wide range of services and highly trained professionals give us the opportunity to shape our solutions to fully meet the ideas and wishes of our clients. We are proud to have leading banks, insurance and telecommunication companies, as well as large FMCG corporations and SSCs amongst our highly prestigious partners.
Tasks
- Provide daily support to Account Managers, Country Managers, PBMs, and partners.
- Collaborate closely with Sales and Operational teams to meet turnaround SLAs and response deadlines.
- Assist new team members in completing mandatory training and onboarding tasks.
- Deliver training sessions or presentations on general business tools and processes, as needed.
- Manage administrative tasks on behalf of sales and partner teams.
- Analyze sales data, compile reports, identify trends, and provide actionable insights.
- Continuously seek and implement improvements to streamline daily operations and enhance processes.
Tools & Systems Responsibilities:
- Eclipse: Handle indirect pricing activities; perform actions and provide guidance via MPC (Multi-country Portal); create support tickets as needed.
- IQ: Support pricing updates, deal changes, and Eclipse creation; assist with portal-related actions and provide guidance.
- Dynamics: Manage opportunity actions, quote assistance, system fallout resolution (BMI), and generate reports; support ticket creation.
- Conduct training sessions and webinars for internal sales teams, PBMs, and partners on relevant tools and systems.
Expectations
Bachelor's Degree
At least 2 years of experience in a similar role
Advanced Microsoft Office skills, specifically Excel
Mentality adapted to Customer Services
Good training skills
Excellent teamwork skills.
Good organizational skills, structured approach
Expert time management skills
Quality oriented mindset with meeting tight deadlines
Advantages
- Salary package: 5500 Ron Net
- 24 vacation days
- Medical Subscription for Medicover
- Meal tickets
- Hybrid working module.
- Excellent learning opportunities! Variety in your work and a fantastic, informal work atmosphere
- A challenging environment that will stimulate you to grow as a professional!
Employer's offer
- Salary package: 5500 Ron Net
- 24 vacation days
- Medical Subscription for Medicover
- Meal tickets
- Hybrid working module.
- Excellent learning opportunities! Variety in your work and a fantastic, informal work atmosphere
- A challenging environment that will stimulate you to grow as a professional!
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