Within our Competence Management service, selected professionals don’t just join a project, or position – they become valued members of the SWICON team. Our colleagues are our top priority: we offer personalized support, dedicated attention, and a true professional community – because no one is just a number here. This people-first approach has earned us multiple HR awards. Join us and be part of an inspiring, future-driven, and recognized team!

Introduction

Swicon Group is one of the leading members of the IT arena for almost a decade, since 2017 present also in Romania. Our wide range of services and highly trained professionals give us the opportunity to shape our solutions to fully meet the ideas and wishes of our clients. We are proud to have leading banks, insurance and telecommunication companies, as well as large FMCG corporations and SSCs amongst our highly prestigious partners.

Tasks

Applies intermediate level of subject matter knowledge to solve a variety of common business issues.

Works on problems of moderately complex scope.

Acts as an informed team member providing analysis of information and limited project direction input.

Exercises independent judgment within defined practices and procedures to determine appropriate action.

Follows established guidelines and interprets policies.

Evaluates unique circumstances and makes recommendations.

Responsibilities: Formulate and define system scope and objectives using knowledge of information technology and industry knowledge/ requirements.

Act as a liaison between client and technical solutions/ support groups, using strong communication skills to elicit, document, analyze and validate business processes, systems, and solution requirements.

Research, identify, and specify solutions to problems.

Support and conduct visualization, user experience and configuration elements of solution design.

Document requirements specifications using high-maturity methods, processes and tools.

Support requirements management and change management processes.

Support aspects of the business cycle, including proposals, feasibility studies, and implementations.

Consider the business implications of the application of technology to the current business environment

Expectations

Typically a Bachelor's degree in a technical or business discipline or equivalent experience.

Minimum of 2 years of related experience or a Master's degree and up to two years of experience.

Knowledge and Skills: 2 or more years experience.

Essential: requirements determination using structured techniques for documentation, analysis, evaluation/ validation; decomposition of high- level information into details; abstracting low- level information; distinguishing requests vs needs; distinguishing requirements vs. solutions; classifying/ prioritizing requirements; requirements change management and traceability; identifying risks; applying creativity to solving complex problems; building relationships and working collaboratively; effective verbal/ written communication; experience in an industry domain.

Specialized: developing structured user manuals and training; business rules modeling; develop and executing acceptance test plans.

Employer's offer

Competitive salary package

Hybrid position and meal tickets

Tags

#Fluent English #customer experince

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