Within our Competence Management service, selected professionals don’t just join a project, or position – they become valued members of the SWICON team. Our colleagues are our top priority: we offer personalized support, dedicated attention, and a true professional community – because no one is just a number here. This people-first approach has earned us multiple HR awards. Join us and be part of an inspiring, future-driven, and recognized team!
Introduction
SwiconGroup has been a leading member of the IT arena for almost 15 years and has been present in Romania since our wide range of services and highly trained professionals give us the opportunity to shape our solutions to fully meet the ideas and wishes of our clients. We are proud to have leading banks, insurance, and telecommunication companies, as well as large FMCG corporations and SSCs, amongst our highly prestigious partners.
Tasks
• Consultancy & Design of Product Offering:
Key contact for the Sales organization for Customer E-Catalogue and Portal related matters.
Guide Sales and implement optimal catalogue structure.
Proactively informs Sales/Customer on any major change in offering or pricing.
Provide B2B and/or ELITE solution consultancy.
Provide consultancy on product specs, Product Lifecycle Management, Replacements, offering and pricing.
Performs triage on issues and redirects to appropriate teams.
• Catalogue Deployment & Maintenance:
Drive Catalogue setup & maintenance in line with Sales and Customer requirements.
Proactive manage EOL and NPI in customer offering and catalogue.
Manage offering and pricing updates across BUs and coordination across regions.
Accountable for quality and availability of customer catalogue and pricing (including PCCS)
Setup simplified deals. Setup users and user access.
Obtain price approval for customer offering and circulate within account team.
Support Contract / Deal Setup & Mgmt
Coordinates bid preparation by providing margin, Configuration and quote
Manages standard and simplified deal setup.
Manages external lease renewal process with customer.
• Customer support and communication:
Provide customized portal training.
Manage all quote requests.
Acts as single point of contact on issues regarding offering, catalogue, B2B and/or ELITE portal access and capabilities.
Provides guidance for Back Office teams with which a direct relation exists.
Proactive inform Sales or Customer on any major change in the catalogue.
Supports Demo/Certification unit requests.
Metrics control and Reporting
KPIs control – self monitor KPIs
Implements corrective actions in case of deviations.
Supporting ongoing strategic projects by implementing, reporting and providing feedback.
Ensure 100% adoption of reporting tools.
Data quality assurance for the info filled in reports, other tools.
Expectations
- Bachelor’s degree
- Typically, 2-3 years of related experience
- Experience in working with multiple countries/sub- regions
- Advanced knowledge for English and German
- Proficiency in Microsoft Office
Advantages
- Hybrid working module
Employer's offer
- Salary: 6000 RON net
- Language bonus based on your level (600-900 RON net)
- Meal tickets
- 24 vacation days
- Medical Subscription
- A challenging environment that will stimulate you to grow as a professional!
- A friendly and welcoming work environment with an international working atmosphere where you can practice and learn new language skills with a diverse mix of colleagues and clients
- A dynamic work environment with a culture that is open, innovative, and performance orientated
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