Within our Competence Management service, selected professionals don’t just join a project, or position – they become valued members of the SWICON team. Our colleagues are our top priority: we offer personalized support, dedicated attention, and a true professional community – because no one is just a number here. This people-first approach has earned us multiple HR awards. Join us and be part of an inspiring, future-driven, and recognized team!
Introduction
Swicon Group is one of the leading members of the IT arenafor almost a decade, since 2017 present also in Romania. Our widerange of services and highly trained professionals give us theopportunity to shape our solutions to fully meet the ideas andwishes of our clients. We are proud to have leading banks,insurance and telecommunication companies, as well as largeFMCG corporations and SSCs amongst our highly prestigiouspartners
Tasks
JOB REQUIREMENTS
. Providing high quality and timely responses to inbound and outbound phone calls and to customer inquiries via emails and chat
. Analyzing, troubleshooting and resolving technical issues for music and sound system products
. Providing guidance and explanation of invoices, one off charges and account questions to clients, ensuring they fully understand the issue and resolution
. Understanding all procedures within all related areas of the department and company
. Understanding of product functionality and has the ability to efficiently explain it to the customer
. Entering data and providing information with high degree of integrity
. Problem solving to resolve customer incidents and account reconciliation issues - on the first call whenever possible
Expectations
SKILLS AND EXPERIENCE:
. English - level C1/C2 written and spoken
. Experience in a customer service environment (retail, SSC, etc)
. Excellent verbal and written communication skills, positive phone demeanor, great
problem solving skills and critical thinking
. Detail-oriented and excellent follow-up skills
. Able to multitask in a fast paced environment
. Very good computer skills, great knowledge of MS Office applications
. Responsible, well organized, extremely thorough, open, assertive, proactive,
analytical and logical person
· Excellent team player as well as independent worker
Schedule: Evening/Night Shifts (First Shift: 15:30 – 24:00 / Last Shift: 19:30 – 4:00 AM and Weekend shifts after 3-4 months.
Employer's offer
- Salary: 3,000 RON NET/month
- Night Shift Pay Increases:
- +25% between 10:00 PM – 1:00 AM
- +50% between 1:00 AM – 4:00 AM
- Weekend Bonus: 155 RON gross/day worked
- Meal Vouchers: 25 RON/day
- Private Medical Subscription: MEDICOVER
- Paid Vacation: 21 days/year
- Transportation Home After Work: Available for Bucharest-based employees
- Office Location: Pipera Metro Station
Tags