Within our Competence Management service, selected professionals don’t just join a project, or position – they become valued members of the SWICON team. Our colleagues are our top priority: we offer personalized support, dedicated attention, and a true professional community – because no one is just a number here. This people-first approach has earned us multiple HR awards. Join us and be part of an inspiring, future-driven, and recognized team!
Introduction
Swicon Group is one of the leading members of the IT arena for almost a decade, since 2017 present also in Romania. Our wide range of services and highly trained professionals give us the opportunity to shape our solutions to fully meet the ideas and wishes of our clients. We are proud to have leading banks, insurance and telecommunication companies, as well as large FMCG corporations and SSCs amongst our highly prestigious partners.
Tasks
Responsibilities
• Develops and maintains strong, long-term relationships with key customers
• Serving as the primary point of contact for complex issues and strategic discussions.
• Handles and resolves customer issues and escalations leveraging in-depth knowledge of organization products and services.
• Coordinate the end-to-end billing process and manage disputes, ensuring accuracy and adherence to deadlines;
• Leverages data analytics, customer feedback and insights to identify trends, pain points, and opportunities for improvement
• Collaborates closely with other departments to improve solutions and ensure seamless customer interactions.
Expectations
- 2-4 years of experience in a similar role;
- Excellent time management;
- Microsoft Office (Excel required);
- Problem’s identification and strategic thinking;
- Bachelor’s degree;
- Fluency in English and French (C1 level).
Employer's offer
- Net salary: Up to 8500 RON;
- Meal tickets: 35 RON/day;
- Hybrid schedule: 2-3 days/week in the office;
- 24 vacation days
- Medical Subscription.
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