Within our Competence Management service, selected professionals don’t just join a project, or position – they become valued members of the SWICON team. Our colleagues are our top priority: we offer personalized support, dedicated attention, and a true professional community – because no one is just a number here. This people-first approach has earned us multiple HR awards. Join us and be part of an inspiring, future-driven, and recognized team!
Introduction
Swicon Group is one of the leading members of the IT arena for almost a decade, since 2017 present also in Romania. Our wide range of services and highly trained professionals give us the opportunity to shape our solutions to fully meet the ideas and wishes of our clients. We are proud to have leading banks, insurance and telecommunication companies, as well as large FMCG corporations and SSCs amongst our highly prestigious partners.
Tasks
The Customer & Sales Support Management (shortened CSSM) works within a European, multicultural, and fast-moving business environment, supporting Sales Operations, BU and Sales Force within the area of quote to order.
TASKS
• Manages the operational business relationship of mid- size to large domestic accounts; serves on account team
• Conducts and reviews highly complex operational analysis.
• Acts as a point of escalation and collaborates with other functions to drive resolution of operational issues of medium to high complexity, in support of the customer/partner requirements.
• Represents the customer/partner needs and provides business requirements to projects of moderate to high complexity.
• Prepares and runs operational performance reviews with the customer/partner and supports improvement plans.
• Consults and advises on operational matters of medium complexity to internal clients at peer levels and above.
• Proactively communicates operational process changes to customers/partners and internal clients; supports the implementation phase.
o Consultancy & Design of Product Offering:
• Key contact for the Sales organization for Customer E-Catalogue and Portal related matters
• Guide Sales and implement optimal catalogue structure
• Proactively informs Sales/Customer on any major change in offering or pricing
• Provide B2B solution consultancy
• Provide consultancy on product offering and pricing
• Performs triage on issues and redirects to appropriate teams.
o Catalogue Deployment & Maintenance:
• Drive Catalogue set-up & maintenance in line with Sales and Customer requirements
• Manage offering and pricing update.
• Consults and advises on operational matters of medium complexity to internal clients at peer levels and above.
• Proactively communicates operational process changes to customers/partners and internal clients; supports the implementation phase
Expectations
· First level university degree
· Typically, 2-4 years of related experience (e.g., supply chain, customer service, procurement, financial management etc.)
· Advanced knowledge of English
· Proficiency in Microsoft Office (mostly Excel)
Advantages
· Knowledge of German Language would be a plus
Employer's offer
· Meal tickets
· Salary package: 6000-6300 ron net
· Medical subscription at Medicover
· 24 days annual leave
· Hybrid work: 2-3 days/week at the office (Pipera)
· Schedule: Monday to Friday, 09:00-18:00
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