Within our Competence Management service, selected professionals don’t just join a project, or position – they become valued members of the SWICON team. Our colleagues are our top priority: we offer personalized support, dedicated attention, and a true professional community – because no one is just a number here. This people-first approach has earned us multiple HR awards. Join us and be part of an inspiring, future-driven, and recognized team!
Introduction
SwiconGroup is one of the leading members of the IT arena for almost a decade, since 2017 present also in Romania. Our wide range of services and highly trained professionals give us the opportunity to shape our solutions to fully meet the ideas and wishes of our clients. We are proud to have leading banks, insurance and telecommunication companies, as well as large FMCG corporations and SSCs amongst our highly prestigious partners.
Tasks
- Provide timely and high-quality responses to inbound/outbound calls and email inquiries
- Troubleshoot and resolve technical issues related to music and audio system products
- Support customers with billing and service-related concerns, ensuring thorough knowledge of all products, services, and procedures
- Maintain accurate data entry with high attention to detail
- Resolve customer issues efficiently, aiming for first-call resolution whenever possible
Expectations
Requirements:
- English Proficiency: Advanced (C1 level or higher)
- Strong written and verbal communication skills
- Positive phone manner and excellent customer service abilities
- Detail-oriented with strong follow-up skills
- Comfortable multitasking in a fast-paced environment
- Enjoys solving complex problems and finding solutions
- High school diploma or equivalent
- Minimum 6 months of experience in a similar role
Advantages
Hybrid Work
Employer's offer
Compensation & Benefits:
- Salary: 3,000 RON NET/month
- Night Shift Pay Increases:
- +25% between 10:00 PM – 1:00 AM
- +50% between 1:00 AM – 4:00 AM
- Weekend Bonus: 155 RON gross/day worked
- Meal Vouchers: 25 RON/day
- Private Medical Subscription: MEDICOVER
- Paid Vacation: 21 days/year
- Transportation Home After Work: Available for Bucharest-based employees
- Office Location: Pipera Metro Station
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