Within our Competence Management service, selected professionals don’t just join a project, or position – they become valued members of the SWICON team. Our colleagues are our top priority: we offer personalized support, dedicated attention, and a true professional community – because no one is just a number here. This people-first approach has earned us multiple HR awards. Join us and be part of an inspiring, future-driven, and recognized team!
Introduction
SwiconGroup is one of the leading members of the IT arena for almost a decade, since 2017 present also in Romania. Our wide range of services and highly trained professionals give us the opportunity to shape our solutions to fully meet the ideas and wishes of our clients. We are proud to have leading banks, insurance and telecommunication companies, as well as large FMCG corporations and SSCs amongst our highly prestigious partners.
Tasks
● Providing high quality and timely responses to inbound and outbound phone calls and to
customer inquiries via emails and chat
● Analyzing, troubleshooting and resolving technical issues for music and sound system
products
● Providing guidance and explanation of invoices, one off charges and account questions to
clients, ensuring they fully understand the issue and resolution
● Understanding all procedures within all related areas of the department and company
● Understanding of product functionality and has the ability to efficiently explain it to the
customer
● Entering data and providing information with high degree of integrity
● Problem solving to resolve customer incidents and account reconciliation issues – on the first
call whenever possible
Expectations
● English – level C1/C2 written and spoken
● Experience in a customer service environment (retail, SSC, etc)
● Excellent verbal and written communication skills, positive phone demeanor, great problem
solving skills and critical thinking
● Detail-oriented and excellent follow-up skills
● Able to multitask in a fast paced environment
● Very good computer skills, great knowledge of MS Office applications
● Responsible, well organized, extremely thorough, open, assertive, proactive, analytical and
logical person
● Excellent team player as well as independent worker
Please note that this position requires coverage to US clients throughout multiple time zones and we
need availability for evening/night shifts and weekends (weekday shifts start between 15:30-19:30
and end 00:00-04:00)
Employer's offer
Salary expectations: 3000 ron net
Meal tickets
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