Within our Competence Management service, selected professionals don’t just join a project, or position – they become valued members of the SWICON team. Our colleagues are our top priority: we offer personalized support, dedicated attention, and a true professional community – because no one is just a number here. This people-first approach has earned us multiple HR awards. Join us and be part of an inspiring, future-driven, and recognized team!
Introduction
Swicon Group is one of the leading members of the IT arena for almost a decade, since 2017 present also in Romania. Our wide range of services and highly trained professionals give us the opportunity to shape our solutions to fully meet the ideas and wishes of our clients. We are proud to have leading banks, insurance and telecommunication companies, as well as large FMCG corporations and SSCs amongst our highly prestigious partners.
Tasks
Key Responsibilities
- Manage customer and partner interactions throughout the full order-to-delivery lifecycle
- Handle order management activities including order entry, confirmations, delivery tracking, returns, and claims
- Provide proactive communication to customers and/or channel partners regarding order status, deliveries, delays, returns, and post-sales claims
- Act as the initial escalation point for operational issues related to orders, deliveries, returns, catalog inquiries, and customer concerns
- Coordinate with internal teams including Sales, Supply Chain, Credit, Finance, and Logistics to resolve customer issues efficiently
- Ensure all customer support activities comply with local legal and regulatory requirements
- Apply intermediate-level subject matter knowledge to resolve common business and operational issues
- Work on moderately complex problems and projects, exercising independent judgment within established policies and procedures
- Analyze information, evaluate unique circumstances, and make recommendations to improve customer experience and operational efficiency
- Support continuous improvement initiatives across end-to-end sales and operational processes
Expectations
Qualifications & Experience
- First-level university degree or equivalent professional experience
- 2𠄴 years of relevant experience in customer service, supply chain, procurement, financial management, or a related field
- Fluency in Turkish and Russian (both written and spoken) is required
- Good command of English for internal communication
- Strong customer orientation and problem-solving skills
- Ability to manage multiple priorities in a fast-paced, operational environment
- Strong communication and coordination skills with cross-functional teams
Employer's offer
- Excellent learning opportunities! Variety in your work and a fantastic, informal work atmosphere.
- A challenging environment that will stimulate you to grow as a professional!
- A great foundation for your career!
- Grow with us! Your role will develop over time, so you can increase your experience and responsibilities. So, you can advance faster and further in your future career.
- A friendly and welcoming work environment with an international working atmosphere where you can practice and learn new language skills with a diverse mix of colleagues and clients.
- A dynamic work environment with a culture that is open, innovative, and performance orientated.
- Hybrid working module.
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