Throughout our recruitment services, we act as trusted advisors – supporting and guiding candidates beyond the hiring process to help them make the best possible decision for their career and future. Our goal is not just to place talent in new positions, but to help them take meaningful steps forward. Every candidate receives personalized attention – a value reflected in our award-winning, people-focused approach. With SWICON, you’re in good hands – especially when it matters most.
Introduction
Our partner is a digital transformation and technology partner of choice for industry-leading organizations worldwide. Since its inception in 1968, it has upheld the highest standards of innovation, engineering excellence and customer service.
Tasks
- Provide support on IT infrastructure related issues to customers.
- Analyze issues and requests and escalate unsolved cases to the appropriate IT team.
- Maintain end-to-end ownership of all incidents and service requests in scope of the Level 2 support team.
- Record, track, manage cases (incidents, requests, change or problem tickets) in the helpdesk tracking database.
- Manage high priority incidents and provide support for planned special events.
- Effectively communicate and coordinate work with other team members.
- Perform incidents trend analysis.
- Take over calls warm transferred from L1 as per the available processes.
- Perform reporting on distribution, asset statuses, licenses as and when required.
- Document new technical solutions.
- Document and share best practices with other colleagues.
Expectations
- A high school diploma.
- Czech on a business level (working/support language).
- English on a communication level (for interviews, training, and internal communication).
- Prior experience in the IT field as a Service Desk Analyst (minimum 2 years).
- MCP/MCSA/MCSE certification or completion of the ITIS EUC Academy or equivalent experience.
- Advanced knowledge of Windows OS, Microsoft Office and Internet Explorer, Shared Drives, Active Directory, SharePoint, Scripting, Win Registry, SQL, Server Administration.
- Excellent Hardware knowledge (Desktop, Laptop, Cisco telephone devices, mobile devices).
- Capability to understand IT environment, basic knowledge about networks, TCP/IP, PC Configuration, Email systems.
- Knowledge of mobile platforms and MDMs.
- ITIL Foundation knowledge.
Advantages
- Full time, indefinite contract
- Working hours: 40 hours/week in various shifts.
- Legal requirements: You need to be to be currently eligible to work in Hungary.
Employer's offer
- Our partner has been delivering services from Hungary since 2001, making us the perfect choice offering stability.
- Wide range of benefits, including a market-leading comprehensive private health care package.
- Extensive self-development opportunities: many training possibilities for personal and professional growth.
- Global and diverse working environment with relaxation areas, terraces, and a friendly atmosphere.
- You can seize the day with us at our company events, hobby clubs, and sporting initiatives.
- An attractive compensation package.
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