Within our Competence Management service, selected professionals don’t just join a project, or position – they become valued members of the SWICON team. Our colleagues are our top priority: we offer personalized support, dedicated attention, and a true professional community – because no one is just a number here. This people-first approach has earned us multiple HR awards. Join us and be part of an inspiring, future-driven, and recognized team!
Introduction
SwiconGroup is one of the leading members of the IT arena for almost a decade, since 2017 also present in Romania. Our wide range of services and highly trained professionals give us the opportunity to shape our solutions to fully meet the ideas and wishes of our clients. We are proud to have leading banks, insurance and telecommunication companies, as well as large FMCG corporations and SSCs amongst our highly prestigious partners.
Tasks
We seek an experienced CRM Release Manager/Scrum Master to join our dynamic E2E SW team at the client. As a Release Manager/Scrum master, you will facilitate and coordinate the overall SFDC software release within our organization, ensuring the company can work collaboratively and efficiently to deliver high-quality solutions.
Work closely with the product development team to ensure that the work progresses on schedule, within budget, and to the desired level of quality.
Additionally, will serve as a coach and mentor to our team – helping to foster a culture of continuous improvement and ensuring that the team is meeting its objectives consistently.
Key responsibilities
- Scheduling, planning, and controlling the software's development and delivery process.
- Defines execution plan for the sprint cycle (scope, staffing and timing)
- Provides guidance and facilitation of agile scrum events
- Aligns with business on risk mitigation plan to minimize disruption due to deployments
- Guides team to develop appropriate acceptance criteria/definition of done for the increment
- Ensures proper business signoff of increment prior to MTP
- Liaises with MOC personnel to plan and implement a proper comms and training plan for deployments
- Oversees MTP cutover events to ensure timely and high-quality execution
- Reports-out results of deployments to key stakeholders
- Facilitate and coordinate Agile Scrum processes within the organization.
- Guide and coach the team on Agile Scrum principles and practices.
- Ensure the team works collaboratively and efficiently to deliver high-quality products.
- Work with the Product Developer to prioritize the product backlog.
- Facilitate Scrum ceremonies such as daily stand-up meetings, sprint planning, sprint review, and sprint retrospective.
- Identify and troubleshoot obstacles that are hindering the team’s progress.
- Promote continuous improvement through retrospectives and feedback sessions.
- Communicate project status, risks and issues to stakeholders.
- Track KPIs and help teams deliver high-quality products/solutions on time.
Ensure that the team follows the Scrum framework and adheres to Agile principles
Expectations
Required skills and qualifications
- Bachelor’s degree in Computer Science or a related field.
- Minimum of 3-5 years of experience as a Release Manager/ Scrum Master.
- Strong knowledge of CRM systems (SFDC or Dynamics, etc.)
- Strong knowledge of Agile Scrum principles and practices.
- Excellent communication and interpersonal skills.
- Strong problem-solving and analytical skills.
- Ability to lead and facilitate Scrum ceremonies.
Preferred skills and qualifications
- General conceptual understanding of programming and DB querying.
- Certification in Agile methodologies, like Certified Scrum Master (CSM) or Professional Scrum Master (PSM).
- SAFe certification and Kanban certification are a plus.
- Ability to work collaboratively with cross-functional teams.
- Prior knowledge of Agile project management tools preferred, such as Jira, Azure and Test Rail.
Cross-Org Skills
• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity
Employer's offer
Hybrid position and meal tickets
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