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Introduction
Our partner is the world's largest humanitarian network, which has been carrying out its activities successfully around the world for more than 100 years. They are continuously working on further succession with the help of a dedicated workforce, so their Digitalization and IT Department is now expanding to further support global projects and core activities.
Tasks
The position holder is a specialist in the administration and support of messaging system(s), M365, Office 365 and Teams unified communications systems
To deliver a high quality IT business applications support services on messaging systems technologies, services and environments.
To guarantee data information security, availability and integrity through strong operational competencies and within ITIL framework.
Develop operational procedures aligned with the support activities requirement, maintain them up to date and provide structured support recommendation to the various stakeholders and end users across regions.
- Ensure service quality and security, while respecting operating methods defined within the ITD quality standards.
- Manage the implementation, support, and evolution of messaging and collaboration systems components and environments, applying the standard operational procedures in force within the IT department.
- Manage operational tools (monitoring and management) to ensure the sustainability of messaging systems and services for the various business units and at end user level.
- Maintain the operational knowledge base in the service management tool; record incidents; provide quality resolution.
- Establish and Update operational procedures to ensure messaging and collaboration systems and services availability in accordance with operational level agreements (OLA).
- Support the IT project managers during project life cycles activities related to these systems and manage related projects if required.
- Participate in all activates related to providing adequate and stable messaging and collaboration systems and services to all stakeholders distributed across 5 regions.
- Identify, review and participate in the development of IT training solutions to deliver appropriate, cost effective trainings in IT topics for users while promoting on-line training opportunities.
- Contribute actively to the overall satisfaction level of end users while develop and promote effective working relationships
- Manage personal knowledge and continuously update your skillset on various systems and applications used at our partner.
- Adhere to staff regulation of the Budapest Global Service Center regulations and to the IT security rules at all the times.
- Communicate effectively with the various stakeholders within the IT sector, share knowledge and be subject matter expert.
- Operations support
- Ensure the smooth operations (administration, patching, monitoring and optimization) of the ITD messaging systems and collaboration services within quality standards.
- Warranty established operational level agreements for all messaging and collaboration systems, components and services in alignment with established operational procedures for worldwide.
- Develop rigorous operational procedures upon requirement and provide the expected support quality level in operations.
- Support the messaging and collaboration system environments within the ITIL framework during incidents, configuration, problems, troubleshooting and resolution phases.
- Report on changes and events within the scope of support activities that could have an operational impact on the service availability.
- Provide recommendations to the infrastructure support Team Leader to enable fast and effective diagnostic, allowing resolution activities prioritization.
- Guarantee production systems availability while ensuring resolution time commitment (OLA/SLA) and high-quality support services to the end-user community.
Expectations
- Excellent knowledge and proven experience with disaster recovery process handling.
- Ability to identify IT system weaknesses and propose remediation to support business continuity plan.
- Good knowledge of file sharing services best practices notably about security concept (OneDrive for Business) and secure file sharing (ooDrive)
- Proven team player, ability to adjust in different cultures and languages
- Affinity for team work, collaborative attitude, open-minded and adaptable
- Well organized, able to work under pressure and manage emergencies
- Good analytical skills to interprets problems, identifies solutions and possible side-effects.
Employer's offer
- Supplementary health insurance (Medicare, Spring White Package)
- 15 days of fully paid sick leave/ calendar year
- Telecommuting 2 days/week (according to the Flexible Working Arrangement Policy)
- Flexible fringe benefit system ("Cafeteria", currently gross 487.000 HUF for 2025)
- 250 CHF Training opportunity
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