Within our Competence Management service, selected professionals don’t just join a project, or position – they become valued members of the SWICON team. Our colleagues are our top priority: we offer personalized support, dedicated attention, and a true professional community – because no one is just a number here. This people-first approach has earned us multiple HR awards. Join us and be part of an inspiring, future-driven, and recognized team!
Introduction
Swicon Group is one of the leading members of the IT arena for almost a decade, since 2017 present also in Romania. Our wide range of services and highly trained professionals give us the opportunity to shape our solutions to fully meet the ideas and wishes of our clients. We are proud to have leading banks, insurance and telecommunication companies, as well as large FMCG corporations and SSCs amongst our highly prestigious partners.
Tasks
Order Processing & Analysis
- Review and approve supplies order requests based on internal guidelines.
- Process manual orders in the internal portal and ensure timely follow‑up.
- Analyze additional supply requests (lifespan recalculations, impressions forecast, shipment history).
- Investigate reasons for extra orders (technical issues, stock levels, production increases).
- Monitor and control over‑shipments according to business targets.
- Analyze monthly consumables usage to support accurate budgeting.
Customer & Partner Support
- Maintain strong communication with the Supplies Business Manager (SBM).
- Provide reports on lifespan, shipments, and historical data.
- Coordinate customer change requests in line with procedures.
- Manage claims, exceptions, and special requests promptly.
- Confirm manual order processing and update customers on order status.
- Contact logistics or carriers when needed.
- Collect monthly printed page counts to ensure accurate invoicing.
- Identify presses not connected to iServe and support customers in connecting them.
- Communicate with direct and indirect customers monthly to gather printed page data.
Operational Excellence
- Collaborate closely with internal teams involved in page count collection.
- Identify contract types and prioritize customers accordingly.
- Promote and guide customers in using new ordering platforms (ServiceNow, Supplies Inventory Manager).
- Process backorders and allocate stock based on urgency.
- Support ordering of special inks and new products not yet widely available.
- Assist with supply returns in collaboration with Supply Chain.
- Ensure timely and accurate resolution of escalations.
- Provide proactive communication to customers and internal stakeholders.
- Escalate recurring operational issues and follow through until resolved.
Expectations
- Strong English and Italian skills
- Customer‑oriented mindset
- Delivers the requested tasks in due time, respecting SLAs and deadlines;
- Ensures the compliance of the processes, as per employer’s internal policies
- Delivers any other task or work related responsibility as requested by the manager
Advantages
Customer Support / Order Management experience
Employer's offer
- Salary: 6000� RON Net
- Hybrid position (2 days/week at the office)
- Meal tickets (35 lei/day)
- Medical Subscription at Medicover
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