Within our Competence Management service, selected professionals don’t just join a project, or position – they become valued members of the SWICON team. Our colleagues are our top priority: we offer personalized support, dedicated attention, and a true professional community – because no one is just a number here. This people-first approach has earned us multiple HR awards. Join us and be part of an inspiring, future-driven, and recognized team!
Introduction
Swicon Group is one of the leading members of the IT arena for almost a decade, since 2017 present also in Romania. Our wide range of services and highly trained professionals give us the opportunity to shape our solutions to fully meet the ideas and wishes of our clients. We are proud to have leading banks, insurance and telecommunication companies, as well as large FMCG corporations and SSCs amongst our highly prestigious partners.
Tasks
Responsibilities:
- Manage customer/partner backlog to ensure appropriate actions are taken to deliver orders within the agreed SLA and according to business needs;
- Confirm manual orders are properly processed and communicated to customers (where applicable);
- Provide backlog analysis and summary reports to customers and account teams upon request, ensuring timely and accurate information;
- Manage claims, exceptions, and special requests within Customer Operations, in line with agreed procedures and policies;
- Coordinate customer change requests accurately and in accordance with internal procedures and timelines;
- Ensure all orders are properly invoiced and closed in the systems.
Expectations
Requirements:
- Bachelor’s degree;
- English proficiency at C1 level;
- Experience in customer interaction roles;
- Experience working with multiple countries/sub-regions in a complex environment.
Employer's offer
Employer's Offer:
- Salary: Up to 5800 RON net
- Meal tickets: 35 RON/day
- Private medical subscription
- 24 days of annual leave
- Hybrid work setup: 2𠄳 days/week in the office (Pipera Metro Station)
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