Within our Competence Management service, selected professionals don’t just join a project, or position – they become valued members of the SWICON team. Our colleagues are our top priority: we offer personalized support, dedicated attention, and a true professional community – because no one is just a number here. This people-first approach has earned us multiple HR awards. Join us and be part of an inspiring, future-driven, and recognized team!

Introduction

Swicon Group is one of the leading members of the IT arena for almost a decade, since 2017 present also in Romania. Our wide range of services and highly trained professionals give us the opportunity to shape our solutions to fully meet the ideas and wishes of our clients. We are proud to have leading banks, insurance and telecommunication companies, as well as large FMCG corporations and SSCs amongst our highly prestigious partners.

Tasks

Responsibilities: • Provides on-site field support at customer’s PC build lab, including PC imaging, installation, servicing and repairing systems and equipment. Verifies and approves operational quality of system equipment. • Resolves customer issues in the areas of hardware installation, repair, upgrade and maintenance. Assists in investigating and resolving complex installations and maintenance matters of significance. • Instructs customers in the operation and maintenance of systems/equipment. • Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting. • Acts as a liaison with customers on administrative and technical matters for assigned projects. • Performs analysis and prepares reports on system problem trends and issues.

Expectations

Expectations: (Best candidate)

• intermediate or specialist level with 2-4 years’ experience

• Good interpersonal skills to work with customers and other unit personnel

• Good analytical and problem solving skills

• Good communication skills

• Good time management and organizational skills

• Ability to resolve hardware and equipment problems

• Microsoft Office Suite experience

• SCCM experience

Advantages

  • Excellent learning opportunities! Variety in your work and a fantastic, informal work atmosphere. 
  • A challenging environment that will stimulate you to grow as a professional! 
  • A great foundation for your career! 
  • Grow with us! Your role will develop over time, so you can increase your experience and responsibilities. So, you can advance faster and further in your future career. 
  • A friendly and welcoming work environment with an international working atmosphere where you can practice and learn new language skills with a diverse mix of colleagues and clients. 
  • A dynamic work environment with a culture that is open, innovative, and performance orientated. 


Employer's offer

Part-time role (20 hours/week)

Meal tickets

Medical subscription

Tags

#Fluent English #customer experince

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