Within our Competence Management service, selected professionals don’t just join a project, or position – they become valued members of the SWICON team. Our colleagues are our top priority: we offer personalized support, dedicated attention, and a true professional community – because no one is just a number here. This people-first approach has earned us multiple HR awards. Join us and be part of an inspiring, future-driven, and recognized team!
Introduction
Swicon Group is one of the leading members of the IT arena for almost a decade, since 2017 present also in Romania. Our wide range of services and highly trained professionals give us the opportunity to shape our solutions to fully meet the ideas and wishes of our clients. We are proud to have leading banks, insurance and telecommunication companies, as well as large FMCG corporations and SSCs amongst our highly prestigious partners.
Tasks
- Support the coordination and execution of customer communications, including the follow up of the system implementation activities.
- Maintain and update customer contact & contract data in our internal systems to ensure accuracy and completeness.
- Monitor and follow up on customer’s feedback, helping the team act on insights to drive continuous improvement.
- Collaborate with internal and external stakeholders to gather input, feedback, and requirements for process improvements.
- Support the projects team on activities related to process improvement projects for operations.
- Support other operational needs related to customer data management, invoicing and contract management.
- Transforms critical organizational processes and capabilities to become adaptable, scalable, and strategically aligned.
- Collects and analyzes data to measure process performance and uses insights to guide decision-making and continuous improvement efforts.
- Collaborates with internal and external stakeholders to gather input, feedback, and requirements for process improvements.
- Explores and implements innovative project management and quality improvement methodologies, ensuring that the organization remains at the forefront of industry best practices.
- Documents processes, procedures, and best practices to ensure that standardized processes are followed throughout the organization and updates documentation as processes evolve.
- Identifies and assesses potential risks associated with process changes and develops mitigation strategies to minimize the impact of process disruptions.
Expectations
- Strong organizational and coordination skills with attention to detail.
- At least 2 years of experience in a similar role,
- Fluent in English
- Currently pursuing or recently completed a degree in Business Administration, Marketing, Communications, or a related field.
- Excellent written and verbal communication skills.
- Proficiency in Microsoft Office (especially Excel and PowerPoint);
- Analytical mindset and ability to interpret customer feedback.
- Proactive, self-motivated, and eager to learn.
- Ability to work collaboratively in a multicultural and cross-functional environment.
- Interest in customer experience, business operations, or digital transformation is a plus.
Advantages
- familiarity with CRM systems (e.g., Dynamics) is a plus.
Employer's offer
- Salary package: 7500 ron net
- Meal tickets - 35 lei/day
- Hybrid work - 2-3 days/week at the office (Pipera Metro Station)
- Medicover Medical Subscription
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