Within our Competence Management service, selected professionals don’t just join a project, or position – they become valued members of the SWICON team. Our colleagues are our top priority: we offer personalized support, dedicated attention, and a true professional community – because no one is just a number here. This people-first approach has earned us multiple HR awards. Join us and be part of an inspiring, future-driven, and recognized team!
Introduction
Swicon Group is one of the leading members of the IT arena for almost a decade, since 2017 present also in Romania. Our wide range of services and highly trained professionals give us the opportunity to shape our solutions to fully meet the ideas and wishes of our clients. We are proud to have leading banks, insurance and telecommunication companies, as well as large FMCG corporations and SSCs amongst our highly prestigious partners.
Tasks
- Lead the implementation and continuous improvement of the CSSP program and policies.
- Collaborate with cross-functional teams (Service, Finance, Warehouse, and Channel Partners) to ensure smooth execution of CSSP activities.
- Monitor program performance using KPIs, identify improvement opportunities, and drive corrective actions.
- Create, maintain, and improve reports and dashboards using Tableau, Power BI, and Excel to support business decisions.
- Manage and enhance Business Intelligence (BI) tools used to track CSSP performance and customer activities.
- Lead process improvement and automation initiatives, including projects that support the company's AI strategy.
- Manage the Install Base Refresh project, working with regional teams to improve program performance and policy compliance.
- Prepare and share regular performance reports with internal teams and business partners.
- Ensure high customer service levels by working closely with regional service teams and monitoring service-related KPIs.
- Drive improvements in spare parts management and inventory control to support customer satisfaction and operational efficiency.
Expectations
- Bachelor's or Master's degree.
- Minimum 2 years of experience in a complex project management role.
- Excellent communication skills in cross-functional and multicultural teams.
- Strong presentation and reporting skills.
- Fluent English (written and spoken).
- Proficiency in Microsoft Office, Teams, Outlook, Zoom, Tableau, and Power BI.
Advantages
- Experience with Python and automation processes (2+ years) is considered an advantage.
Employer's offer
- Salary: 8,000 RON net
- Schedule: Monday𠄿riday, 09:00�:00
- Meal vouchers: 35 RON/day
- Hybrid work: 1 day/week in the office (Pipera)
- Medical subscription: Medicover
- Annual leave: 24 days
Tags