Introduction
Our partner, one of the largest ICT consulting conglomerates, solves great challenges through the power of digital technology for various industries. Their dynamic expansion is realized through dedication to customer service and industry expertise, with more than 450.000 employees worldwide.
Tasks
- as a member of the Applications Root Cause Analysis team, you will follow up on outages, failed service requests, customer escalations and other IT problems.
- analyze the technical root and collaborate closely with other teams like product development or technical support.
- in case of customer concerns, you will also act as an escalation contact supported by the corresponding experts of the global application team.
- Identify & drive initiatives to increase the quality of cloud operations, reduce outages, and improve efficiency and collaboration.
- Beyond RCAs, you will ensure agreed deliverables, e.g. improvement action items are delivered in time and reoccurring problem patterns are identified and addressed in projects.
Expectations
- 7+ years of relevant experience
- SAP Basis expertise
- SAP S/4HANA administration experience
- SAP Netweaver Administrator experience
- Solid hands-on understanding of SAP application technology used by ECS esp. the S/4HANA and SAP ABAP platform from a Basis technology perspective
Advantages
- non-NetWeaver technology experience: BOBJ, SAP Cloud Connector, Convergent Charging, OpenText, HANA XSA
- SAP NetWeaver certification
Employer's offer
- Our partner has been delivering services from Hungary since 2001, making us a perfect choice if you’re looking for stability.
- They provide a wide range of benefits, including a market-leading comprehensive private health care package.
- They offer extensive self-development opportunities: our colleagues have many training possibilities for personal and professional growth.
- At our partner, there are both vertical and horizontal career options for those who like to challenge themselves and try out different areas and positions.
- You will be part of a global and diverse working environment with relaxation areas, terraces, and a friendly atmosphere.
- You can seize the day with us at our company events, hobby clubs, and sporting initiatives
- An attractive compensation package.
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