Introduction
SwiconGroup is one of the leading members of the IT arena for almost a decade, since 2017 also present in Romania. Our wide range of services and highly trained professionals give us the opportunity to shape our solutions to fully meet the ideas and wishes of our clients. We are proud to have leading banks, insurance and telecommunication companies, as well as large FMCG corporations and SSCs amongst our highly prestigious partners.
Tasks
This role is responsible for managing E2E SW CRM processes for a global business unit with minimum supervision.
The role reviews current sales/business processes and performance metrics for regional and global business unit planning teams, and identifies opportunities to streamline and optimize operational processes. The role gathers and analyses business and operations requirements, data, creates reports and establishes management dashboards and review documents.
Responsibilities
· Liaison between business, sales and technical teams to drive roadmap of enhancements and coordinate sales adoption of best practices to improve effectiveness of funnel, forecasting and reporting for Digital Services.
· Defines data quality standards and works with sales team to enforce standards through improved processes and sales enablement
· Compiles key metrics, produces reports, and analyzes data using IT systems for demand and supply matching activities.
· Supports the analysis conducted for backlog management.
· Gathers demand data from country and region for demand planning.
· Reviews current business process for regional and global business unit planning teams.
· Reviews performance metrics on a regular basis, identifying opportunities for improvement.
· Establishes and maintains management dashboards, regional reports, and executive review documents to drive business outcomes and operational excellence.
· Forecast, reporting & analytics
Expectations
Education & Experience Recommended
• Four-year Degree in Management, Manufacturing Engineering, Operations management, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 3-5 years of work experience, preferably in CRM, operations, or a related field.
Preferred Certifications
• PMP and Lean Six Sigma certification are a plus
Knowledge & Skills
• Project Management
• Continuous Improvement Process
• Data Analysis
• Enterprise Resource Planning
• Finance
• Key Performance Indicators (KPIs)
• Process Improvement
• CRM Processes & Applications
Cross-Org Skills
• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity
Advantages
Full remote working module
Meal tickets
Medical subscription
Variety in your work and a fantastic, informal work atmosphere
A challenging environment that will stimulate you to grow as a professional!
Employer's offer
Full remote working module
Meal tickets
Medical subscription
Variety in your work and a fantastic, informal work atmosphere
A challenging environment that will stimulate you to grow as a professional!
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