Introduction
Our partner is a global leader in the banking sector, serving more than 200 million domestic, corporate, state, and organizational clients worldwide. It was one of the first international shared service centers in Hungary, opening its doors in 2005, presently facilitating services for 95 countries on a global level.
Tasks
Responsible for fulfilling security maintenance-related requests in all banking applications and other systems with a security module. Provide core customer service support regarding the targeted applications and systems. This position requires the individual to operate within a team environment and work closely with other groups within the business and throughout our partners.
- Strong understanding of our partners' respective products, processes, and policies. Ability to review processes by their policies.
- Handle complex escalations and problems independently by utilizing key information security administration practices and policies while providing excellent customer service. Assist and participate in severity escalation management.
- Process entitlement, compliance review requests, and/or incident/change management handling for our partners’ global customer base within established support thresholds, including bulk requests and housekeeping tasks.
- Create, maintain, and perform an annual review of Process Control Manual documents associated with specific systems assigned.
- Create, modify, and delete user profiles in various applications and/or systems of our partners.
- Ensure adherence to pre-assigned SLO requirements for designated requests at a personal and team level.
- Utilize key information security administration tools.
- Maintain excellent availability to achieve strong results.
- Effectively utilize the Talent Management process (i.e., training, goal setup, etc.) and system. Knows how to create and implement an effective Development Plan.
- Support new hire training for team members, understand effective team skills, and apply them.
- Complete all tasks in connection with the organization’s activity but not detailed in the current job description issued by the direct manager, supervisor, or the functional head.
Expectations
- Previous experience either in an Information Security or Customer Service role is an advantage, but not mandatory
- Utilized Microsoft applications for creating and maintaining basic files
- Good command of the English language (both verbal and written)
- Understand effective interpersonal techniques
- Analytical and detail oriented
- Customer service orientation communication skills
- Must be able to exchange information concisely and logically as well as be sensitive to audience diversity
- Proven use of discretion and judgment given the subject sensitivity of the work data
- Ability to manage multiple efforts and adjust priorities with evolving work efforts.
- Flexibility to work in various shifts
- Minimum High School Degree; however, a Bachelor's degree is an advantage
- Interprets the principle of Information Security concepts and policies and develops and implements them into day-to-day work. Ability to explain basic principles behind.
- IAM ISA SD policies and guidelines
Advantages
- SSCP/CISSP/ITIL/PMP/Lean certificate is an advantage
Employer's offer
- Freedom to succeed in a dynamic environment: Creative and innovative ideas are encouraged and recognized
- A positive and inclusive work environment in which diversity and cross-regional work-streams are key components
- An environment conducive to developing supervisory/leadership/presentation skills and building a professional network across the organization globally
- Hybrid (office/home office) presence
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