Introduction

SwiconGroup is one of the leading members of the IT arena for almost a decade, since 2017 also present in Romania. Our wide range of services and highly trained professionals give us the opportunity to shape our solutions to fully meet the ideas and wishes of our clients. We are proud to have leading banks, insurance and telecommunication companies, as well as large FMCG corporations and SSCs amongst our highly prestigious partners.

Tasks

"3rd party resources to support IT Infrastructure operations (e.g. 1st, 2nd, 3rd level IT support, Server and Landscape and Data center operations) which maintain SAP's ongoing business operation / business continuity.

Infrastructure specific Services: Network and Telecommunication Specialists, Storage-, Server-, SAP Basis –Operation Specialists, Client Technology Field Support, IT Helpdesk, IT NON-SAP Product Specialists, IT Security."


Experience level - Minimum IT Experience 3-6 years


Scope of Services / Deliverables


As a Technical Landscape Owner, your responsibilities include:

• Deep understanding of customer landscape from technical and business perspectives including its interfaces

• Strong collaboration with the customer for planning and operations

• Align on upcoming changes with the Release Management and plan the execution accordingly

• Ensure high availability of customer service by supporting service restoration in critical situations and working proactively on the stability of the landscape

• Analyse and deep dive into issues including the creation of RCAs as the foundation for continuous improvement

• Support productization of services including, if required initial setup, documentation, and standardization

• Align on planning activities and system build processes, define Handover criteria, and ensure operational readiness of the Operations team as a pre-condition for any customer GoLive

Expectations

What you bring:

• Bachelor’s degree or higher in one of the following areas: Computer Science, Engineering, Information Management, Mathematics or comparable

• Background in SAP technology and products – especially excellent knowledge in SAP NetWeaver Administration and Operations and cross-dependencies like integration

• Knowledge of the whole technology stack (Application, Database, Server management) and the ability to analyze issues and system architectures

• About 7-10 years of experience in operation of systems installations is a must

Optional: Meet your team:

Technical Landscape Owners belong to the ECS MEE (Middle and Eastern Europe) organization. We are a ring-fenced delivery team focused on one of large scale customers. We provide end to end service for this customer, operating the entire landscape with more than 80 productive systems and several of the largest HANA-based systems.

Employer's offer

N/A need to confirm them

Tags

#Fluent English #German #customer experince

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